Updated 2025-04-18
Money-Back Policy
1. Overview
This Money-Back Policy explains eligibility for refunds or credits on Flowly Fluxon Institute cohort tuition paid in THB. It supplements your enrollment agreement and Thai consumer protections.
2. Cooling-off window
If you cancel within fourteen (14) days of payment and before accessing more than twenty (20) percent of released materials or attending more than one live session, you may request a full refund of tuition actually paid, minus non-recoverable third-party fees if disclosed at purchase.
3. Partial attendance
If you withdraw after the cooling-off window but before the midpoint of scheduled live sessions, you may request a fifty (50) percent credit toward a future cohort within twelve (12) months, subject to seat availability. No cash refunds are guaranteed after the cooling-off window except where law requires.
4. Non-refundable items
Non-refundable items include third-party exam vouchers (if ever offered separately), shipping of physical kits when purchased, and administrative fees explicitly labeled non-refundable on the invoice.
5. Quality or access issues
If we cancel a cohort, you may choose a full refund or transfer. If persistent platform outages block required access for seven (7) consecutive days, contact admissions with timestamps; we will propose remedy or proportional credit.
6. Process and timing
Email [email protected] with your enrollment ID, reason, and banking reference where applicable. Approved refunds are processed within fourteen (14) business days to the original method where possible.
7. Consumer rights
Nothing here limits non-waivable rights under Thai law. For disputes, contact us first; you may also pursue remedies available to consumers in Thailand.
Contact: [email protected]
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